It Pays To [Save Your] Discover [Advertisements]!
Posted on September 25, 2006 by Her and tagged rewards
A few months ago I received a promotion from Discover Card: By signing up for automatic payment of my cell phone bill with my Discover Card, I would receive a $30 cash back bonus. I carefully read the promotion, signed up for automatic billing, carefully filed the promotional flier away with my Discover Card statements...and waited.
I waited for 3 months for the $30 cash back bonus credit to appear. Nothing! Finally last week I called Discover, and they agreed that I had met the qualifications and should have received the bonus. The sales rep agreed to notify the proper department and credit my account. Finally today I see the bonus has been credited. But I never would have been able to argue my case without having saved both the promotional flier and my credit card statements.
Moral of the story is, if you want to get credit for a promotion, make sure you save the original promotional offer. It is easy to file the flier along with your credit card statements, and then you will always know where to find it.
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Kali | Oct 4, 2006
Lesson I learned the hard way. You know the $100 gift card that Citicard offers with the Diamond Rewards account? I see this offer everywhere. Well, they only credited my account enough points for a $50 gift card. Applied online and didn't save any kind of print out. Citicard wants written proof of the offer. Not a great policy for retaining new customers, huh?
I tried this Discover promotion, too. Transfered three different bills to my card (cable, phone, and electricity). Each one posted within days after the end of the promotion. But, I called Discover and they actually gave me the bonus! Rock on!! :) That is what I call customer service!
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